We would like to remind you that the benefits given by our Returns Policy are in addition to other rights and remedies you may have under Australian consumer law.

Return A Product For Refund/Exchange

We offer you a replacement, store credit or refund where products have a major failure, such as:

• When they are faulty on arrival
• When they are damaged in transit
• Wrongly described
• Significantly different from the image shown in the store
• Do not do what they are supposed to do

Consumer guarantees under the Australian Consumer Law are not limited by a defined time period and can vary from product to product depending on factors such as the nature of goods, price and statements made on packaging and product labels if applicable etc. Please ask us if you are unsure. 

What If I Change My Mind - 30 Day Money Back Guarantee

If you are not 100% happy with your purchase or simply change your mind, you may return it to us within 30 days of purchase for a refund or exchange.

To be eligible for a change of mind refund or exchange, items must be in their original condition with original packaging including all product parts and instructions if there are any, and should never be used.

Please note that the customer is responsible for the return shipping cost involved. Please return your product/s by registered post or a trackable service. We cannot be held responsible if returned items are lost in transit. The refund will be issued once we have received the returned item.

What Information do i need to return a product?

Please contact us first.
We can assist you in the process and provide clear instruction of the steps needed to return your product. You will of course need to provide proof of purchase, such as invoice number, to us on request. We may also ask for additional material to confirm claim (pictures of fault/issue etc.) 

Expenses relating to the return of a product

Any expenses relating to the return of your product to us, will be paid by you. Unless the product is damaged or faulty on arrival, or the product is different to what was described. Your refund will be made to your original payment method. If your refund is due to change of mind, it will be for the item(s), not for the original postage costs.

How long will my refund take to be processed?

Your refund will be processed immediately. Once your product has been successfully returned and inspected by us. Please allow 3-5 business days for your refund to then be processed back to your payment service provider (e.g. PayPal, Credit Card, etc).

Exclusions

In most cases a refund, replacement, or repair will not be offered if you:

• Modify or damage the product as a result of incorrect or 'custom' installation;
• Misuse the product contrary to its intended use - as per product descriptions and/or any packaging labels;

Please contact us if you have any concerns regarding installation of a part BEFORE commencing installation.

Need more information?

Please do not hesitate to contact us in regards to our returns policy or procedures from the Contact Us page in the store or directly at support@hobbyassault.com.au

Best Regards
The Hobby Assault Team